Privacy Policy

Last updated: October 13, 2026

This notice explains how Nivea Reid uses personal information in connection with this website, enquiries and personalised mentoring. Nivea Reid operates online from the United Kingdom and is the controller responsible for this information. For privacy questions or requests, email info@niveareid.com or use the Contact page.

Information and purposes

The enquiry form collects your name, email address and message. You may also provide your location, how you found Nivea and your preferred contact method. The form records your acknowledgement of the privacy notice. Enquiries are stored in the WordPress database through Forminator and emailed to the contact mailbox.

Correspondence and information you provide during a mentoring relationship are used to respond to you, assess whether an engagement is appropriate, arrange conversations and provide the agreed service. Invoice and payment-status information is used to administer fees and business records. The current website does not collect card details or offer online booking or payment.

Technical information associated with website use and submissions may include IP addresses, browser information and submission timestamps. This supports delivery, security, troubleshooting and the management of enquiries.

Lawful bases

Responding to a request about a prospective engagement and arranging it relies on taking steps at your request before entering a contract. Providing agreed mentoring and administering the engagement relies on performance of that contract.

General correspondence, website administration, security and handling complaints or legal claims rely on legitimate interests: operating a secure, responsive service and protecting the rights of the people involved. These interests are balanced against your privacy. Records required by tax, accounting or other applicable law rely on legal obligation.

The form acknowledgement is not a general consent to marketing or every use of your information. Where a particular use requires consent, it must be requested separately for that purpose, and you may withdraw it. Enquiry details are not used to enrol you in marketing.

Sensitive information

Please keep general website enquiries brief and avoid unnecessary sensitive information about yourself or anyone else. If a mentoring engagement needs information that receives special protection under data protection law, the purpose, lawful basis and additional legal condition must be established before that information is requested or used. Sending a message alone does not constitute explicit consent to every subsequent use.

Access and service providers

Information is available to Nivea and to authorised technical support only where necessary. The website uses WordPress and Forminator on hosting with Hostinger components; enquiries also pass through the website’s outgoing email system and the receiving mailbox. These functions involve hosting and email providers. Information may also be disclosed where required by law or necessary to establish, exercise or defend legal claims.

The website’s fonts are served locally from this website. The unused Hostinger Reach integration is disabled. Social links lead to external platforms; they are not embedded social feeds. Their own notices apply when you visit them. Personal enquiry information is not sold.

International processing

External hosting, email infrastructure and provider support can involve processing outside the UK. The account-specific hosting and mailbox locations and transfer arrangements have not yet been confirmed. No claim is made that all information stays in the UK. Where a restricted transfer requires safeguards, an applicable adequacy decision or appropriate contractual safeguards, such as the UK International Data Transfer Agreement or UK Addendum, must be established. Contact Nivea for available information about the providers and applicable safeguards.

Retention

Nivea’s stated approach is to retain ordinary enquiry correspondence and session notes for no longer than 48 hours. This does not currently describe automatic deletion from the website: Forminator is configured without an expiry period, so stored submissions and associated IP information remain until deleted. The 48-hour approach must therefore be implemented separately for website records, mailbox copies and any backups; it is not a guarantee of deletion from every system within that time.

Invoice and transaction records are subject to statutory accounting requirements and cannot be treated as ordinary session notes. Necessary records may also need to be retained for an unresolved complaint or legal claim. The relevant criteria are the purpose of the record, applicable legal obligations and the period for resolving the matter. Contact Nivea to request deletion or clarification of the information held about you.

Your rights and complaints

Depending on the circumstances, you may request access, correction, erasure or restriction of your information. You may object to processing based on legitimate interests. Data portability applies to eligible information processed automatically on the basis of consent or contract. Where consent is relied on, you may withdraw it without affecting the lawfulness of earlier processing. These rights have legal exceptions, including necessary statutory records.

Send requests to info@niveareid.com. Proportionate identity checks may be needed. Requests will be handled within the applicable statutory timeframe, normally one month. You may raise a concern with Nivea and complain to the Information Commissioner’s Office (ICO).

Security and website technologies

The website uses HTTPS and controlled WordPress administration. Reasonable technical and organisational precautions are appropriate to protect information, but no website or email transmission can be guaranteed completely secure.

WordPress administration and website functionality can use cookies or similar technologies. No cookie-choice banner is currently presented. The reviewed public pages no longer load Google Fonts or Hostinger Reach resources. No advertising or analytics tag was identified in the reviewed public page resources, but a complete fresh-visitor inventory of device storage and access has not yet been verified. This notice does not amount to cookie consent. Any technology requiring consent must be kept inactive until valid consent is obtained; a permitted exception must meet its applicable conditions.

Changes and related terms

If online booking, payment or another data-processing service is introduced, the relevant provider, data uses and privacy information must be explained before that flow is used. The Terms & Conditions describe website use and the framework for engagements. This notice may be updated to reflect changes, with the date shown above.